Changed Your Mind? Concerns About Your Shipment?
We want you to love the product you’ve ordered. And we really want any item you buy from us to arrive in absolutely, perfect condition. But things do happen. So, we’re here to make your return or exchange process as effortless as possible.
First, we gladly accept returns within 15 days of the receipt date.
How do I return something?
- Email us at firstname.lastname@example.org with the order number, the name the item was shipped to, and the product you’re returning
- We’ll send you a return authorization number, which you’ll need to submit with your item
- We’ll tell you where to send the item. Remember to send the product back in the original condition with all the original packaging
- Once we receive your item, we’ll look it over. If everything is good, we’ll refund you within five business day. We suggest you arrange a shipping method that includes tracking to protect your return. It’s up to you to pay the shipping costs.
What’s not returnable?
Unfortunately, we can’t process a return on any item that we cannot resell as new. For example, lights and light fixtures that have been installed would not qualify as something we can resell.
We also place a restriction on special orders. These are products that we don’t usually stock, custom configured products, or colours not typically retailed. If you’re not sure whether your product fits into this category, just email us at email@example.com
Is there a cost for me to return the item?
We’re proud to offer free shipping on most orders. But we do pay a shipping cost on your behalf. When you return something, we charge you 20% of the purchase price as a restocking fee. Sorry to say that we can’t accept returns that are shipped C.O.D. or on our account.
How do I return a damaged product?
We never like it to happen, but occasionally you may receive a product that has been damaged during shipping. We’ll work as quickly as possible to replace the item, at no cost to you. Just make sure you let us know within 24 hours of delivery that your product is damaged. Here are some guidelines to help you report the issue:
Outside Damage to the Package
If you receive a package with obvious damage to the outside of the packaging, but believe the item inside is intact, please advise the courier to record this fact when signing for your package.
Damage to Package and Contents
If a package appears significantly damaged, you can refuse delivery. It will then be returned to the place of origin. Please notify us immediately if this occurs. We’ll make arrangements for a replacement to be sent to you as soon as possible.
Damage to Contents
If the packaging is intact, but the contents are damaged, please don’t throw away the original packaging. Take photos of damages to items and then contact us at firstname.lastname@example.org or 1-888-913-9855. You will then follow the return steps you read above. Arrangements will be made for replacement of your damaged item at no cost to you.