USA & Canada Shipping Overview
We offer Free Shipping to Continental USA and Canada on nearly all orders. Exceptions include many but not all Knoll products (which do not qualify for free shipping), some Gus* Modern products, deliveries to some rural locations, and orders under $100 which are subject to a $20 handling fee. Free shipping included on freight deliveries is curbside service.
Please contact us for a quote if you are located outside of the Continental US. In stock items are normally shipped within 48 hours of order. Special order items are drop shipped from the distributor or shipped via Modern Planet depending on destination. Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery.
All items have specific manufacturer lead times that can range anywhere from 1-16 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.
Remote Delivery Area Surcharge
We will make every effort to fulfill your order based on our standard Free Shipping policy; however, an additional surcharge is often required for delivery to other remote locations outside of major centers. This is due to a Delivery Area Surcharge applied by some shipping companies. We will always contact you, prior to applying this shipping surcharge and prior to charging your credit cardKnoll Products
Many Knoll products are subject to shipping charges. Smaller items have a UPS shipping charge, larger items have a White Glove Delivery shipping charge, and office chairs always have free shipping. White Glove Delivery shipping charges are as follows:
- 7.5% of order value
- Minimum: $85
- Maximum: $1000
Gus* Modern Products
Larger Gus* Modern Products incur a 5% shipping charge, whereas smaller products do not incur one. The larger products display the following message in the product description: "Shipping charge will be priced during checkout."
Once an order has shipped, any change of address will be subject to a $25 fee plus applicable taxes. This is due to a minimum change of address fee charged by nearly all courier and freight companies. Billing information will also need to be re-verified if you are changing your delivery address. It is not always possible to have a shipment redirected. Please email firstname.lastname@example.org or call 1-888-913-9855 if you need to make changes to your delivery address.
Inside or White Glove Delivery consists of:
- A scheduled appointment with the consignee with a 4-hour delivery window during standard hours of operation (M-F 8:00 AM to 5:00 PM)
- Two-person delivery to consignee location
- Item(s) delivered inside the home and placed in the room of choice
- Item(s) delivered to main and/or second level (up or down)
- Item(s) unpacked and packaging debris removed from consignee's premises
- Light assembly up to 15 minutes for items such as the Noguchi table.
Customers not on the North American continent should please contact us about shipping prior to making your purchase.
Due to certain supplier restrictions, some products cannot be shipped outside of USA. All other brands are available to international buyers.
We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties to their country.